Consumer Affairs in Spain

Bricklayer obtains damages of €100,000 in Negligence claim against Spanish Health Authority

13/01/2014
Bricklayer obtains damages of €100,000 in Negligence claim against Spanish Health Authority

A patient who suffered continuing problems with a broken leg that was treated by a hospital managed by the Andalucian Health Authority (Servicio Anadaluz de Salud) has won his claim for €100,000 in damages as a result of negligence in treating his injury. His claim was originally not recognised given that the claim lapsed and […]

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Consumer Protection Laws Strengthened in Relation to Online and Telephone Purchases

15/10/2013
Consumer Protection Laws Strengthened in Relation to Online and Telephone Purchases

The Spanish Cabinet has in the past week agreed on new legislation to be presented to Parliament for it’s approval that will strengthen consumer rights relating to contracts for the purchase of goods and services that are concluded at distance. A contract is said to be concluded at distance if the transaction takes place  either […]

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New telecoms legislation to give customers improved services at lower prices

17/09/2013
New telecoms legislation to give customers improved services at lower prices

According to the Government, mobile phone users in Spain will see improvements in mobile phone coverage and faster internet services with a reduction in prices following new legislation approved by the Spanish Cabinet. The new legislation proposes to achieve these benefits by making it easier for operators to expand and improve on networked services by […]

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Part-time workers can reduce contributions and still get minimum contributory pension

07/08/2013
Part-time workers can reduce contributions and still get minimum contributory pension

Following the ruling of the Constitutional Court that the existing system requiring workers’ contributions over a minimum number of years to access a contributory state pension violated the principle of equality of access to social welfare benefits,  the government has approved a new piece of legislation which sets out the minimum contributions required for a […]

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When to declare a personal insolvency in Spain

01/08/2013
When to declare a personal insolvency in Spain

Traditionally only companies were given the opportunity to declare bankruptcy in an effort to avoid going to the wall. In 2004 however,  a new law was introduced that permitted individuals to declare personal insolvency for the first time.  So if you find yourself unable to meet your financial obligations, what benefits, if any, would there […]

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Bank liable for couple’s losses on high risk investments

24/07/2013
Bank liable for couple’s losses on high risk investments

The Supreme Court has upheld an appeal from the High Court in Valencia, ruling in favour of a couple who alleged that the respondent Bank has made high risk investments on their behalf even though they had specified that they wanted only low risk investments. BBVA bank was ordered to pay more than €290,000 to […]

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Bought a ‘lemon’ online? What are your legal options?

17/07/2013
Bought a ‘lemon’ online? What are your legal options?

Perhaps as a result of the crisis economica, and certainly due to the continuing proliferation of the internet, it has become more and more common for people to seek bargains online, often buying second-hand articles from their previous owner  – someone hoping to make some money out of  an unneeded or unwanted purchase or present. […]

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Lawyers argue that legal fees will not fall as a result of new legislation

04/07/2013
Lawyers argue that legal fees will not fall as a result of new legislation

The Spanish government is considering introducing a number of measures aimed at reducing the costs of legal services in Spain. The measures currently being proposed include the removal, in certain situations, of the requirement that lawyers in Spain be registered with a College of Lawyers, no longer requiring that lawyers pass a special exam to […]

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Financial Benefits Available for Large Families

03/07/2013
Financial Benefits Available for Large Families

A very handy list of financial benefits for those families in Spain that qualify as ‘familias numerosas’ or large families has been posted by the Consumer Eroski website. The list includes not just incentives from  public bodies but also initiatives by private institutions. Included on the list are some of the more obvious and perhaps […]

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Little Hope of Compensation for Spanair Passengers

23/02/2012
Little Hope of Compensation for Spanair Passengers

OCU (Spanish Consumers Organisation) is condemning the situation being faced by passengers who lost out haing booked a ticket on a Spanair flight only to be told they would be going nowhere. The organisation has given some advice on keeping all relevant documentation such as tickets and receipts but bemoans the fact that, since the […]

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New Consumer Credit Law in Spain

27/10/2011
New Consumer Credit Law in Spain

  Spanish Law 16/2011 came into force on 25th September and implements the new European laws with regard to consumer financing as per Directive 2008/48. The objective of the Directive is to ensure that there is more information, transparency and assistance for consumers with regard to offers for financing the purchase of products and services. […]

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Spanish Credit Cards With No Annual Charges

17/08/2011
Spanish Credit Cards With No Annual Charges

While credit cards are one of the most typical forms of payment and one that most of us will be used to, they can be a little more difficult to obtain in Spain than perhaps most English-speakers would be used to. For those who have lived in the UK or Ireland, over the last number […]

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Consumer Rights Relating to Internet Purchases in Spain

10/08/2011

  Buying over the internet is a convenient form of purchasing an ever-increasing variety of goods and services. It can be even more convenient for non-Spanish residents who are unable to find a supplier of products or services they need in their local area in Spain. Of course, while many have a trouble-free experience, it […]

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Your Rights When Spanish Flight Cancelled due to ‘Force Majeure’

11/06/2011

  The Icelandic volcano has recently been causing trouble again, with flights to the UK affected, so it seems like an appropriate time to review the rights of passangers who have their flights cancelled due to an act of God or ‘force majeure’. The major difference between ‘force majeure’ and other reasons for flight cancellation […]

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Discount Offers from Corte Ingles & Repsol

11/05/2011

  Corte Inglés and Repsol have announced a new discount campaign that will allow those taking part to make savings on petrol as well as on purchases in any of the department store’s outlets. It will not be the first time that the two have joined forces to offer their customers the opportunity to save […]

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No Charge for Cancelling Transfer Request to Different Mobile Operator

10/05/2011

  The Telecommunications Market Commission (CMT), the body responsible for regulating the Spanish telecommunications market has decided that operators of mobile and fixed line telephony services in Spain may not issue a penalty charge to customers who request a transfer to a different operator but later decide to cancel. The ruling followed a request for […]

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Regulations to improve competition in Gas Sector

27/04/2011

  From July 20th 2011 consumers will, for the first time, be permitted to arrange, terminate or vary a contract for the supply of gas over the phone or internet. As a result of new regulations brought forward by the Minister for Industry to improve competition in the sector communication by either phone or internet […]

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