General Litigation

Making Consumer Complaints in Spain – what are your options?

30/11/2015
Making Consumer Complaints in Spain – what are your options?

If an amicable agreement cannot be reached or if the solution offered by the company or professional is not satisfactory, then the customer can then submit a formal complaint via an Official Complaints Form

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Bought a ‘lemon’ online? What are your legal options?

17/07/2013
Bought a ‘lemon’ online? What are your legal options?

Perhaps as a result of the crisis economica, and certainly due to the continuing proliferation of the internet, it has become more and more common for people to seek bargains online, often buying second-hand articles from their previous owner  – someone hoping to make some money out of  an unneeded or unwanted purchase or present. […]

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New Consumer Credit Law in Spain

27/10/2011
New Consumer Credit Law in Spain

Spanish Law 16/2011 came into force on 25th September 2011 and implements the new European laws with regard to consumer financing as per Directive 2008/48. The objective of the Directive is to ensure that there is more information, transparency and assistance for consumers with regard to offers for financing the purchase of products and services. […]

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Consumer Rights Relating to Internet Purchases in Spain

10/08/2011

Buying over the internet is a convenient form of purchasing an ever-increasing variety of goods and services. It can be even more convenient for non-Spanish residents who are unable to find a supplier of products or services they need in their local area in Spain. Of course, while many have a trouble-free experience, it is […]

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