No Charge for Cancelling Transfer Request to Different Mobile Operator

 

calling spain chargesThe Telecommunications Market Commission (CMT), the body responsible for regulating the Spanish telecommunications market has decided that operators of mobile and fixed line telephony services in Spain may not issue a penalty charge to customers who request a transfer to a different operator but later decide to cancel. The ruling followed a request for information from Telefonica on the matter.

Currently a number of operators charge in these circumstances – Orange, for example, charge €30 while The Phone House is one of a number of operators who charge €50 where the process to transfer the customer to a different company has already begun. According to the CMT, the consumer defence laws (Ley 7/1996) prevent customers from being charged in these circumstances.

The CMT likewise ruled that it would not be appropriate for the telecommunications operator to stipulate a returnable deposit for the same purpose.

 

Useful Tip: Always make sure to get information on a Spanish lawyer’s professional background as well as the legal fees they will charge before you commit to using their services. If you do need a Spanish lawyer consider this service from Advocate Abroad – Lawyer Finder Spain

Send Us Your Enquiry

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Select Office

Choose Files