The Telecommunications Market Commission (CMT), the body responsible for regulating the Spanish telecommunications market has decided that operators of mobile and fixed line telephony services in Spain may not issue a penalty charge to customers who request a transfer to a different operator but later decide to cancel. The ruling followed a request for information from Telefonica on the matter.
Currently a number of operators charge in these circumstances – Orange, for example, charge €30 while The Phone House is one of a number of operators who charge €50 where the process to transfer the customer to a different company has already begun. According to the CMT, the consumer defence laws (Ley 7/1996) prevent customers from being charged in these circumstances.
The CMT likewise ruled that it would not be appropriate for the telecommunications operator to stipulate a returnable deposit for the same purpose.
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