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Your Rights When Spanish Flight Cancelled due to ‘Force Majeure’

The Icelandic volcano has recently been causing trouble again, with flights to the UK affected, so it seems like an appropriate time to review the rights of passengers who have their flights cancelled due to an act of God or ‘force majeure’.

The major difference between ‘force majeure’ and other reasons for flight cancellation is that blame is not attributed to the airline and consequently there is no right to receive compensation.

Rights when flight Cancelled

  • Airlines are obliged to inform passengers of the cancellation as soon as possible and to advise them of alternative routes on other dates or via other companies
  • The passenger has the right to have the price of the ticket returned or be given a seat on an alternative flight
  • There is no right to compensation in cases of force majeure such as is the case when flights are cancelled due to volcanic ash
  • The airlines are generally  liable for expenses such as an overnight stay in a hotel if required due to the placement of the passenger on a later flight

What to do if the airlines don’t comply

Should the airline not comply with it’s obligations in the manner outlined above a complaint can be made directly to the airline.

Also, European Union legislation allows for a request to be made directly to the relevant national organisation for compensation for denied boarding or a large delay (as defined by the legislation). In the case of Spain, the organisation is Agencia Estatal de Seguridad Aérea (AESA).

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Airline Compensation Claims

Available in the following locations: .

* If your local town is not listed, a lawyer from our nearest office will be happy to assist you.

Location

1Who is this Service for?

You are covered by EU Passenger rights – and subsequently have a right to receive compensation - if your flight is internal to the EU, lands in the EU and is an EU airline, or departs the EU on either an EU or non-EU airline. Compensation is available for cancelled or delayed flights (over 3 hours), denied boarding, over-booking and lost luggage.

2What does this service consist of?

  • An experienced lawyer English-speaking lawyer, specialising in such claims will take details of your complaint and advise on compensation
  • The lawyer will obtain all of the relevant information and documentation to submit the claim, negotiating with the airline
  • If the airline fails to make an appropriate offer, legal proceedings will be initiated.
Support services

3Free Support Services Included

When combined with the free and innovative Advocate Abroad support services you can be sure that you are obtaining completely transparent legal services from registered and regulated English-speaking lawyers abroad.These support services include:

  • Verification of the regulatory status of your professional.
  • Fees as recommended by the Local Professional Body
  • Fees specified in advance and legally guaranteed.
  • Service levels agreed in advance and guaranteed.
  • All professionals must hold professional indemnity insurance.
  • Professionals' proficiency in English monitored.
  • Continuous quality controls and reviews.

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