Litigation updates in Spain
Making Consumer Complaints in Spain - what are your options?
Every citizen, customer or consumer who believes that a company or professional whose services they hired has infringed their rights may: Contact the customer service department of the particular company or professional, if any, to explain the situation, and If an amicable agreement cannot be reached or if the solution... Read More
Right to Receive Compensation after a fall in a Commercial Establisment
I have suffered a fall in an establishment that is open to the public - do I have a right to compensation?---Article 1902 of the Spanish Civil Code establishes that, ‘anyone whose action or omission causes another to suffer injury or damage , involving intention or negligence, shall be obliged to remedy the injury or damage ... Read More
Non-Paying Customers in Spain
We are a UK company that sent a shipment of our products to a distributor in Spain without billing in advance as normal (an oversight due to a seasonal rush). The distributor has failed to pay, offering various excuses, including that the shipments did not match their orders, which is patently untrue. Given that we did not sign... Read More
Bank liable for couple's losses on high risk investments
The Supreme Court has upheld an appeal from the High Court in Valencia, ruling in favour of a couple who alleged that the respondent Bank has made high risk investments on their behalf even though they had specified that they wanted only low risk investments. BBVA bank was ordered to pay more than €290,000 to the couple in da... Read More
Bought a 'lemon' online? What are your legal options?
Perhaps as a result of the crisis economica, and certainly due to the continuing proliferation of the internet, it has become more and more common for people to seek bargains online, often buying second-hand articles from their previous owner - someone hoping to make some money out of an unneeded or unwanted purchase or pres... Read More
Consumer Rights Relating to Internet Purchases in Spain
Buying over the internet is a convenient form of purchasing an ever-increasing variety of goods and services. It can be even more convenient for non-Spanish residents who are unable to find a supplier of products or services they need in their local area in Spain. Of course, while many have a trouble-free experience, it is not a... Read More