The banks have no obligation to contact clients to give them their money back, so you have to start the legal process.
We urge all clients with a mortgage to bring us their documents, because we can ensure that your bank pays back excess interest payments, as well as the costs incurred when you signed the mortgage.
We’ll study your documents free of charge to ascertain whether a claim can be made. And there are many claims to be made – abusive floor clauses were applied by several banks in the Canaries.
We continue to achieve excellent results and considerable awards for our clients, especially against entities such as Banco Sabadell, SolBank, Banca March, Banco Popular, Bankia, Credifimo, Abanca and Caixa.
It doesn’t matter whether the floor clause was hidden in the small print or whether it was printed in bold capital letters – the important issue is that, in almost all cases, the bank failed to explain the implications of the clause to clients, what it exactly meant and what the financial consequences could be.